Privacy Policy

Welcome to luvupet. This Privacy Policy outlines how luvupet.com ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from luvupet.com (the "Site") or use our services in any other way (collectively, the "Services"). It applies to all users of the Services, including without limitation, customers and website visitors ("you" or "your").

Understanding this Policy

By accessing and using the Services, you consent to the collection, use, and sharing of your information as detailed in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Services.

Updates to This Policy

We may modify this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised "Last updated" date, and we will comply with legal requirements regarding notifications of changes.

Collection and Use of Personal Information

Over the past 12 months, we have collected personal information from various sources to deliver and improve our Services. Here’s how we handle your personal data:

Information You Provide Directly:

  • Contact Details: Includes your name, address, email, and phone number.
  • Order and Account Information: Such as billing and shipping details, payment confirmations, and account credentials.
  • Customer Service Interactions: Information you provide when you contact us for help.

Automatically Collected Information:

  • Usage Data: Collected via cookies and similar technologies, detailing how you interact with our Services, including device and browser information, IP addresses, and online activity data.

Information from Third Parties:

  • Service Providers: Such as payment processors and fulfillment services who assist with our business operations.
  • Analytics and Advertising Partners: Who collect data on our behalf for advertising and user experience optimization.

Usage of Your Information:

We use your personal information to:

  • Provide and manage the Services, including processing transactions and supporting customer service.
  • Conduct marketing and promotional efforts, tailor ads, and communicate with you regarding your account and our services.
  • Enhance security measures and protect against fraud.

Disclosure of Personal Information:

We may share your information with:

  • Vendors and service providers who assist in the delivery of our services.
  • Marketing partners and third-party advertisers.
  • Affiliated entities within our corporate family, and in connection with business transactions like mergers or acquisitions.

User-Generated Content:

If you post reviews or other content publicly, it will be accessible to others, and we cannot control how it is used.

Third-Party Sites and Services:

Our Site may link to third-party websites not controlled by us. We recommend reviewing their privacy policies as we are not responsible for their content or privacy practices.

Children’s Privacy:

Our Services are not intended for children under 16, and we do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us to request deletion.

Data Security and Retention:

While no online service is entirely secure, we strive to protect your information and use industry-standard security measures. We retain personal data as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights:

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You can manage your preferences and withdraw consent in settings or by contacting us.

International Data Transfers:

Your information may be processed outside your country of residence, including in the United States. We rely on legally provided mechanisms to lawfully transfer personal data across borders.

Contact Us:

For questions about our privacy practices or to exercise your rights, please contact support@luvupet.com.

Effective Date: 03/05/2025